CRM & Helpdesk Tier 1 Support Via Voice
Customer Relationship Management (CRM) software and tools have evolved over the years to become an integral part of every business operations. CRM systems have helped in recording and storing customer interactions with a business department. However, not all users have the technical expertise to resolve any issues pertaining to the use of CRM tools. Due to this fact, CRM customer service and support is high in demand by regular customers as well as business employees who use them. Helpdesk support can be divided into levels or tiers. The Tier 1 outsourcing service providers offer technical helpdesk to customers at the basic level.
SSR Techvision has been a leading CRM and Tier 1 helpdesk service provider to multiple clients for a great number of years. We boast of our team of skilled agents who can easily resolve CRM and other technical helpdesk related issues. Our experts never shy away from sharing valuable inputs to further improve your process. The strategic implementation of Tier 1 helpdesk services can help you streamline your customer support strategy via voice.
Our Range Of CRM & Helpdesk Tier 1 Support Services
CRM Support Services
With the help of our CRM outsourcing services, your business can launch and develop the right CRM tools without having to worry about delivery support to the users. Our CRM call center management experts gain knowledge about your CRM tool and offer the ideal solutions to the callers.
Mobile Application Support Services
The mobile applications published by your business might have millions of users across the world. When you opt for outsourced Tier 1 support services, our experts can offer solutions to the numerous service requests presented by your customers.
Messaging System Support Services
Most contemporary organizations use a messaging system for internal communication. Our specialists can offer messaging system support services and ensure that there are no technical hurdles to communication.
Installation/ Configuration Support Services
Installing any software or CRM tool can be challenging for new users. Our IT helpdesk experts can offer the ideal Tier 1 support and guide users during the entire process of software installation or configuration.
Network Support Services
We have a team of network support engineers and specialists who can aid in the maintenance of your organization network and administrative support. Whether it is network testing or troubleshooting problems, our team has got your back.
Managed Mobility Services
Our managed mobility services ensure that all your remote employees are always connected to the enterprise environment over mobile devices, software, and apps.
Our Proven Process For Delivering Helpdesk Tier 1 Support
Request Generation
SSR Techvision is a leading Helpdesk Tier 1 support company that has established an easily accessible platform to process user’s requests over phone calls.
Report Processing
Our helpdesk agents record the reported issues and track previous communications on our ticket management system. They appoint a unique ticket number to the caller in case of the first contact.
Troubleshooting Problems
Our Tier 1 helpdesk specialists strive to understand and analyze problems being faced by users. While looking for the problem, they keep interacting with the users to keep them engaged.
Offering Solutions
Once the problem has been identified, our experts share the most appropriate solution to the users. Most solutions or steps are stored in our centrally located knowledge Base.
Outsource To SSR Techvision & Avail Top Advantages
Access to the latest technology
As a leading CRM call center company, SSR Techvision makes intensive use of sophisticated technology to offer the best-in-class support experience for your customers. We have installed the latest software and hardware systems to speed up our helpdesk support process.
24/7 hours availability
While your business might be operating for 8-9 hours, we offer help desk support solutions round the clock throughout the year to your customers. Our 24/7 support service ensures that technical issues can be resolved in real-time.
Trained professionals
At SSR Techvision, our CRM support services are offered by agents who have an aptitude for technical knowledge. They are given training in which they acquire all the technical details associated with CRM technology.
Focus on core business areas
Functions like Tier 1 helpdesk support can divert your attention from core business areas. By choosing our Tier 1 customer support services, your business can fully dedicate itself to core functions of product development and management.
Quality monitoring and control
As your trusted outsourcing partner, SSR Techvision allows businesses to participate in the training of its agents. To make this partnership more inclusive, we share regular reports on the performance of our agents. Thus, when you choose us, you never really lose control of your process.
Frequently Asked Questions
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What is CRM?
CRM stands for Customer Relationship Management. CRM software helps to efficiently manage customer interactions with a business department.
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What types Of Tier 1 help desk services are offered by SSR Techvision?
We offer a wide variety of Tier 1 help desk services including CRM support services, mobile application support, network support services, managed mobility services, installation support services, etc.
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I want to be involved in the training process of your agents. Is that possible?
Yes, we allow our clients to participate in the training process so that everything is transparent and they can share their valuable inputs.
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Can your company scale its helpdesk support team as my business grows?
Yes, all our services are flexible, scalable, and cost-effective. This means that we can adjust our team and helpdesk support operations as per your changing requirements.
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How much will I have to pay? Are there any hidden charges?
The cost of our services depend on a lot of factors such as types of services chosen, call volumes, industry type, and others. No, there are no hidden charges.