Tier I Ticketing Support Via Email & Chat

“Offering the right Tech Support can present serious challenges- SSR Techvision has you covered from Tier 1 and beyond.”

Tier 1 Tech Support Delivered In Real-Time

Tier I support refers to the primary level of customer support. Since every industry produces technical products and services that require the facilitation of tech support. Therefore outsourcing Tier 1 Tech Support to SSR Techvision will empower you to work with a better understanding of the product. We initiate by checking out the customer's requirements and provide them with basic tips such as how to reset a network, unfreeze a computer, log in to a cloud-based service or use an electronic product to tackle the problem. We also serve some popular industries that include the telecom industry, automotive industry, and the insurance industry.

Apart from these, we at SSR Techvision have been providing tier 1 network support to the customers of our clients. Since we understand the business needs of our valuable clients categorically and always stay active to offer IT support strategies to resolve their multiple business challenges. Our services cover a wide range of possibilities including Tier 1 desktop support, Tier 1 help desk support and Tier 1 IT support.

SSR Techvision’s Tier 1 Core Competencies

Problem Resolution

Warranty Support

Status Updates

Escalation Handling

Hardware Issues

Software Issues

We provide tier 1 support service for the following issues

  • Troubleshooting for basic PC/Connectivity issues
  • Password resets/account unlocks issues
  • Network connectivity problems
  • Assistance with navigating applications
  • Installations and repairs on computer Via remote control
  • Virus And malware removal
  • Email account setup
  • Printer/scanner issues

Tier 1 Support Process Followed By SSR Techvision

  • Our support specialists collect the customer’s personal information and attempt to grasp their level of tech-savviness.

  • Then gather information pertaining to the product, like serial number, retailer information, purchase date, warranty period, and other relevant details.

  • In this step, the support executives check for previous support tickets raised by the customer and track details about the current issue.

  • They can identify the issue being faced by a customer and direct them to the online 'Knowledge Center' to empower them to solve the problem on their own. Other solutions are provided using scripts, FAQs, etc.

  • Once the necessary solution is provided, our support specialists are trained to collect timely feedback and further improve the Tier 1 support process.

Advantages Of Outsourcing Your Tier 1 Ticketing Support To Us

Industries That We Serve

Frequently Asked Questions