Energy and Utility Services

The development of regulatory norms and the necessity to plan and manage limited resources places tough challenges for organizations in the energy and utility industry. SSR Techvision, a specialist energy and utility services provider will help your energy and utility company to build an esteemed recognition in this competitive market through outsourcing. Having collaboration with us to avail outsourcing facilities will enable your in-house staff and resources to concentrate on customer-centric objectives.

With our gradual service extension process, we cover a broad array of energy and utility organizations which include transmission and distribution process, affiliate electricity process, retail electric, city-owned utilities, municipally-owned utilities, public utilities, local distribution companies, solar power companies, energy generation, distribution or retail companies, oil and gas companies, oil field services, energy trading and alternative / renewable energy companies, and others.

Our service range includes the following

  • Sales and Customer Acquisition
  • Customer Care and Service
  • Answering Services
  • Switch Board
  • Virtual Assistant
  • Chat Support
  • Email Management
  • Electric Sales
  • Natural Gas Sales
  • Green Power Sales
  • Collections
  • Emergency Hotlines & Dispatching Services
  • Billing
  • Technical Support
  • Notification Campaigns
  • After-Hours Support
  • Survey Capabilities
  • Business-to-Business Sales
  • Outage and Emergency Reporting
  • Start/Stop Service
  • Appliance Repair Scheduling
  • Meter Reading
  • Account Inquiry
  • Budget Plan Enrollment
  • Late Payment Notification
  • Appointment Reminder
  • Planned Power Outage
  • Power Restoration Confirmation
  • Peak Time Billing/Savings Updates
  • Customer Surveys
  • Complaint Resolution
  • Field Workforce Communication and Support
  • IVR

Benefits of outsourcing Energy and Utility with us

  • Experienced Team

    SSR Techvision has a team of experienced professionals to deliver utility energy services to our clients. Since we know the value of our clients and their business project and hence depute the management and service delivery tasks in the hand of specialists for improved results.

  • High-Quality results

    As other BPO utilities industry service provider, we apply our quality management standards into practice to ensure that only accurate results are delivered to your energy and utilities business. It might be related to the data call center or finance, processing, software development, and accounting services. You can trust our quality assurance team to formalize all output prior to delivery.

  • Multi-domain Experience

    We have raised our team with multi-domain experienced people. We aim at resolving most concerns and handle each of them efficiently. A business might be based on different domains, but our current team is skilled enough to manage all those by delivering the top-notch utilities BPO services to their clients.

  • Operational efficiency

    Our well-trained and experienced professionals handle each operation with integrity and deliver the expected service according to the defined schedule. We at SSR Techvision provide outsourcing service to our energy and utilities client organization to enable their in-house personnel to focus on increasing productivity, identifying cost optimization measures and tackling the portfolio.

  • Short turnaround

    SSR Techvision follows the short turnaround feature to meet the service requirement of its clients. Our service facility lies available 24/7 hours and thus our clients may feel free to contact us anytime according to their needs for outsourcing services for their business project management.

  • Customized solutions

    We have certain strategies to meet the energy and utility companies' business requirements. In addition to this, we customize our service according to your requirements to ensure that the result is aligned to the business objective.

  • Affordable services

    Every business wants the output with low investment, thus we at SSR Techvision provide the outsourcing services at an affordable cost to our clients. The increasing competition has changed the ‘business scenario to a wider extent and thus, it is better to outsource the business project to the reliable utilities BPO service provider firm for the expected result.

  • Scalable process

    The impulsive nature of business often leads to unexpected demand for services While some factors in business activity are planned to facilitate seamless delivery of services. We have the scalable resource potential to cater to an increasing project requirement.

  • Technology advantage

    We have best-in-class technology to ease the delivery of the required output to your business. With our knowledge of the technology domain and software design, we select the right application for your outsourcing requirement. We have a well-defined IT infrastructure to deliver the best outsourcing service.

  • Disaster recovery and management

    SSR Techvision is located in safe zones, which makes outsourcing risk-free for your disaster recovery plan and avail energy outsourcing services. We intimately monitor our IT infrastructure to avoid the possibility of any downtime that can affect the delivery of services to your business.

  • Improved customer satisfaction

    Customer satisfaction is the core factor in making a business successful. SSR Techvision is available here to assist you in this objective by offering responsive and high-quality services in order to enhance loyalty for the long term.

  • Real-time reporting

    We understand that all businesses expect to be progressive mode to meet the deadline of the project completion. We provide our clients with regular reports and access to a dashboard to review the pace of our service system. Apart from these, we designate a project manager with whom you may share your feedback and suggest changes if required.

  • Best Practice approach

    Whatever the process we have developed, we follow global best practices to deliver the best possible outcome for your energy and utilities business. We prefer to utilize metrics and Key Performance Indicators (KPIs) to keep a check on all outsourced processes and deliver the right results.

  • Data Security

    Like other energy utility companies in the USA, we work through the stringent data security measures to keep our client’s confidential data safe. SSR Techvision team performs its responsibility with enthusiasm to safeguard any of the client’s data, which is a valuable asset for the company.