Offer Seamless Customer Support With E-commerce BPO Services
Call centers have evolved over the span of time to become an integral part of the customer support strategy of most businesses. E-commerce companies are not far behind to realize this and have come to offer e-commerce call answering service to their customers based in different parts of the world. Offering ecommerce call center support can help to provide real-time assistance to customers who might wish to gain some clarity about a product, payment options, delivery date, product specifications, discount coupons, and many others.
Over the years, at SSR Techvision we have narrowed down our focus on innovation, tech-advancement, flexibility, and efficiency to offer the right ecommerce BPO solutions to our clients pertaining to the ecommerce industry. Our e-commerce specialists constantly work along with our clients to allow them to offer improved customer service at a lower cost and therefore, enable them with an opportunity to grow faster.
Our Profound Services That Strengthen Your E-commerce Business
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Ecommerce Telemarketing Services
Our outbound call center services experts can devise and execute successful telemarketing campaigns using a proven and cost-effective method for your large target audience.
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Post-Sale Product Usage Guidance
Your online business might be selling technical products or gadgets. We ensure that your customers receive the right after-sales product usage and installation guidance for a seamless experience.
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Product Tracking & Status Inquiry
Online shoppers can be constantly seen looking for ways to track their online orders. We answer your customer’s queries pertaining to order tracking and status inquiry.
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Collections
Timely collections ensure that your online business has a positive cash flow. Our collection experts have the much-needed experience to reach out to your customers and carry the collection process.
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Product Returns & Cancellations
Product returns and replacements can pose several challenges in front of your online business. Our ecommerce BPO solutions ensure all product returns, replacements, and cancellations are carried smoothly.
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Order Taking Services
A majority of customers might find it difficult to place online orders. With the help of our order taking services we ensure that your business never loses customers due to incorrect order placements.
E-commerce BPO Process
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Understanding Your Call Center Requirements
Every online business is different and requires different ecommerce BPO services. Our project heads try to understand your online business so that we are able to serve you better.
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Hiring & Training Of E-commerce Call Center Professionals
Once we have noted your requirements we hire people with the right experience. Such professionals are then given regular training sessions about your online products, services, processes, and others.
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Assisting Customers
We offer round the clock support to all the online shoppers who buy your products. We ensure that all their queries pertaining to order placement, payment options, product specifications, delivery, etc. are handled resolved in time.
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Acquiring Customers
As the best among ecommerce call center companies, our specialists ensure that your business never has to run after customers. We help you acquire and retain customers like never before.
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Creating A Customer Feedback Loop
We record your customer’s feedback to help you understand the customer pain points and their reviews and therefore, improve your product or service range accordingly.
Benefits Of Outsourcing E-commerce Call Center Services To SSR Techvision
Technology Advantages
With the help ecommerce outsourcing, your business can avail the latest technology in the market and offer seamless support to your customers from across the globe.
Adherence To Standard Guidelines
As an experienced call center company, SSR Techvision displays great compliance to regulations and norms like NDNCR (National Do Not Call Registry) and ensure that we adhere to them strictly at all costs.
Improved Customer Experience
Your thriving online business can outsource ecommerce customer service to us and ensure that all your customers have an experience worth remembering and stay associated with you for a long period.
Skilled Management & Support Staff
Our call center agents have the knowledge and the experience to offer inbound and outbound call center solutions to help you better assist, retain, and acquire your customers.
24/7 Service Support
A customer’s expectation always lies at an infinite level, therefore, we stand by them irrespective of a specific time. Our service support for eCommerce business tasks stays active 24/7 hours.
Cost-Effectiveness
The decision to outsource your ecommerce BPO service will allow you to save a huge investment in terms of operational costs. This is what every individual wants when it comes to run a business.
Frequently Asked Questions
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What do you mean by E-commerce BPO services?
E-commerce BPO services can be refereed to as e-commerce call center services in which support and assistance is provided to customers over phone.
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How skilled are your call center support agents?
Our agents undergo intensive training sessions to offer seamless and timely support to all online shoppers.
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What are the benefits of outsourcing e-commerce BPO services?
By outsourcing e-commerce BPO services to us, your business can offer 24/7 customer support. Our professionals can also help you by increasing your sales.
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What types of BPO services can you offer for my online website?
We offer a wide range of BPO services for online companies including: order taking services, telemarketing services, post-sale product usage guidance, product returns and cancellations, and many more.
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How do you ensure quality of your support services?
Every single call and customer interaction is reviewed by our Quality Team to ensure optimum supremacy and greater efficiency.