Follow-ups & Confirmations service to retain your customer

In this competitive edge, maintaining a good relationship with your prospects might be somewhat difficult. It is possible if you are capable to manage communication stream with them. However, the practice of regular conversation with your potential customers for business purpose is usually known as follow-ups and confirmations. By executing the amicable approach and multichannel contact strategy, you may elevate your brand value in no time. But for the expected output, having an organized service system is essential.

We at SSR Techvision help you through regular follow-ups and confirmation service to grow your sales. We have been working to provide outsourcing services for many years. Our service and follow up for customer retention are based on a systematic strategy to let you have higher business productivity and high growth in a short time.

SSR Techvision offers the following service for Follow-ups & Confirmations

Product & service follow-up & confirmation

We connect to your customers through email, phone call or SMS to let them know about products and services being offered by your business. We usually reach your customers considering the parameters such as geography, roles, sales interests. Our SSR Techvision team also ensures complete confirmation of the message through email follow up service in order to enhance the rate of response.

Executing survey & audits

We at SSR Techvision are completely indulged in making you know about your customer’s opinion and also follow up email for the service requests. We conduct this process by using the multichannel methodologies to prepare fact-based reports about the quality of services and the products offered by your business.

Share success stories & testimonials

Our SSR Techvision team is spectacular at convincing your customers so that a step for the next move may easily be taken. We usually provide them success stories and other testimonials collected by all satisfied clients who have availed service of your business in the past. We ensure that your potential customer feels safe before closing the sales.

Real-time support

We believe in streamlining the engagement with customers who contact our agent using the CTA (call to action) for direct marketing campaigns. Our customer support team stay aware to let your customer know about your offerings and immediately respond to their queries through customer service follow up calls procedure when they come across any concern. We have also set the live 24/7 answering service with transfer options facilities to turn our service methods stronger.

Our effective process for customer follow-up service

We start with the general inquiry

Once the potential customers show their interest, we initiate with sending them customer service to follow up email and make phone calls to ask about their requirements.

Potential leads

Thereafter, the SSR Techvision team warms up your potential leads by sending them tailored campaigns and. It helps them to know about your products and services broadly. Apart from these, we also offer follow-up customer service to allow to keep a hold on your prospects.

Appointment mapping

When we come to know about prospect interest in the service, then we match an appointment with your sales team in order to close the sales.

Closing sales

With the help of further negotiations, you may opt to complete the sale and initiate for providing quality support.

Benefits of outsourcing your Follow-ups & Confirmations service to SSR Techvision

Experienced team of contact center agents and managers

We at SSR Techvision are working with experienced professionals like other follow up services companies to build customer relations through our customer follow-up services. We deliver services to let you have complete satisfaction and the expected level of output for your business.

High accuracy and quality Service

We provide high-quality customer follow up and confirmation service based on accuracy and reliability for your business to modify the bottom line because our core objective is to build your brand without overwhelming your customers.

Product Data security

Like other product data entry services providers, the SSR Techvision team proactively protects your confidential product data from external influence. We ensure through written agreement for non-disclosure of your confidential data and believe in offering high-quality customer follow-up services to our clients.

Scalability

The customer follow-up services we offer are scalable and hence let you avail the best advantages without affecting your budget anymore. If you wish to add more customers to your business pipeline and maintain good relationships with them, then we are always here to stand by you.

Pocket-friendly pricing options

We provide services at a flexible price so that you can customize the service to meet your business requirements. It is our core objective to prevent you from losing your precious time and money on services that be least beneficial for you.

Modern infrastructure

We have a well-established infrastructure based on the latest design and technology to offer ultimate customer follow-up services. We streamline the process of keeping security, technology in our view.

Service availability round-the-clock

We are available round the clock to handle your customer’s queries and concerns. As our contact centers are expeditiously managed by expert professionals to whom they reach by phone call, email, or web chat services.

Industries That We Serve

Frequently Asked Questions

What is the strategy of SSR Techvision to take follow-up and confirmation?

SSR Techvision works with experienced professionals to accomplish its task. we usually initiate with conducting the general inquiry when we find interests from your prospects. We strive to get in touch with via email, phone calls or chat support service.
How do you effectively follow up sales?

We take initiative by sending a note to show gratitude and call them in a week or two after the sale and keep the line of communication open and also we ask for referrals.
How many times should I follow up on a sales lead?

When you generate a lead and get a positive response, then you should initiate for the first level of talks either through call or email to maintain a hold and for this purpose, you should try to follow-up 3-5 times using the considerate method.
Why follow up and confirmation is important?

Follow up and confirmation is important to keep track of potential customers. The business world is full of competition and your customers have several options so building strong trust is important at all costs.
How can I improve lead generation?

You can utilize email marketing facilities and may begin with initial outreach to potential clients or customers. Besides these, you may take the help of success stories to attract your customers and win their trust.